AA and BSM ordered to refund 80,000 learner drivers over lesson cost disclosure
The report says the two driving schools must repay customers after failing to clearly disclose the total price of lessons.
Summary
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Terms & Concepts
Refund: A repayment to customers after a company is found to have charged or disclosed prices improperly.
Total cost disclosure: A consumer protection requirement to clearly show the full price before purchase, helping buyers understand the complete amount payable.