Following enforcement of the 2025 revised Payment Services Act, Japan’s Financial Services Agency (Japan financial regulator) redirected individual inquiries to local finance bureaus and finance offices.
Japan’s Financial Services Agency (Japan financial regulator) ended its consultation desk for cross-border collection agencies after the 2025 revised Payment Services Act took effect. For individual consultations, the regulator said inquiries should now be sent to local finance bureaus and finance offices. The change reflects an administrative shift tied to the updated payment law framework.