Ledger CEO Pascal Gauthier said the crypto industry should stop treating user discipline as the main line of defense, arguing that self-custody will remain limited unless wallets protect people even when they make mistakes. In comments to U.Today on August 17 and in a public letter titled "No Compromise," Gauthier said there is no perfect security and that strong wallet design must avoid forcing trade-offs between security, usability and sovereignty. He said users should not take manufacturers’ security claims at face value, and argued for open inspection where possible, independent review where needed, responsible disclosure, shared standards such as clear signing, and broader user education. Ledger also pointed to work by its Donjon security unit, industry groups including SEAL 911 and Kraken’s security lab, and educational efforts such as Ledger Academy, Binance Academy and MIT courses. The remarks come as hardware wallets continue to face scrutiny, including after Ledger’s 2020 data breach exposed customer contact information.