KT (030200.KS) has been selected to rebuild Woori Bank's AI chatbot and consultation bot systems, creating an agentic AICC (AI Contact Center) environment designed to support both customer inquiries and the execution of banking tasks. The project will connect AI Banker, which provides AI-based financial consultations, with AI agents that can help handle tasks arising from customer requests. KT's Agent Connector solution will link chatbots, consultation bots, AI Banker and AI agents while preserving consultation context when customers switch channels. The system is intended to improve customer-intent classification and the completeness of inbound consultations, while expanding AI use in outbound calls and branch consultations. KT operates AICC solutions at four of South Korea's five major commercial banks. Woori Bank's Kim Sun-woo said the project should improve consultation accuracy and consistency, while KT Executive Vice President Kim Won-tae said financial-sector AI systems are moving beyond inquiry guidance toward understanding needs and supporting task execution.