Shinhan Financial Group Chairman Jin Ok-dong said customer trust and artificial intelligence capabilities will shape the group’s next phase as it marks its 25th anniversary. Speaking at a ceremony at the company’s headquarters in Seoul’s Jung-gu district on the 1st, Jin said trust is expanding from people and systems to AI, making the design of trustworthy AI a key competitive consideration for financial companies. He said AI agents that compare products and execute investments and transactions for customers will widen the scope of that trust. Jin identified internal controls as essential to preserving confidence and said zero scandals and aggressive business development can coexist when controls are rigorously followed. He said sustainable growth requires progress in internal controls, profitability, market position, the customer base, organizational culture and AI transformation. Jin also described trust as the first prerequisite for Shinhan’s ambition to become a global financial powerhouse and urged employees to learn from past failures as well as achievements.