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Quantum Metric report finds 56% left brands ignoring feedback

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  • Quantum Metric released its 2026 Customer Voice Benchmark on customer feedback and brand responsiveness.
  • 56% of consumers have left a brand that continued to ignore their feedback.
  • Digital teams lack formal feedback-action processes, while Quantum Metric plans a Sept. 16 VoC event.
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Quantum Metric report finds 56% left brands ignoring feedback - CoinPost Terminal