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Operata extends CX observability to Genesys Cloud’s Agentic Virtual Agent

Verifying
  • Operata extended CX Observability to Genesys Cloud’s Agentic Virtual Agent.
  • 40% of AI-deploying organizations may implement dedicated observability tools by 2028, Gartner predicts.
  • Operata says the capability is available now on Genesys AppFoundry Marketplace.
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