Bybit launches AI assistant unifying trading and customer support

  • Bybit launched Bybit AI for trading, account management and customer support.
  • Bybit AI integrates Spot, Futures, Options, Earn, loans, P2P and card services.
  • Eligible users activate Bybit AI through a dedicated sub-account.

Bybit has launched Bybit AI, a conversational assistant embedded in its app that brings trading, account management and customer support into a single chat interface. Users can make requests in natural language for tasks such as checking balances, placing trades or opening support tickets, while the assistant identifies the relevant Bybit service and carries out the requested action within the chat. The initial rollout integrates Spot, Futures and Options trading, Bybit Earn, Copy Trading, Trading Bot, loans, P2P, Bybit Card, Spot X, Rewards Hub access, and notification and subscription management. Eligible users activate the feature through a dedicated Bybit AI sub-account, which is separated from their main balance and requires no API key or manual setup. Ben Zhou, cofounder and CEO of Bybit, said the product is part of the company's New Financial Platform roadmap. Bybit plans to use Open API to further connect trading, Earn, loans, card services and customer support.

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