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Salesforce introduces Coa CRM reasoning model for Agentforce

Verifying
  • Salesforce introduced Coa, a CRM reasoning model, for integration into its Agentforce platform.
  • Coa is built on NVIDIA’s Nemotron 120B Super 3 and trained with synthetic data.
  • Salesforce said Coa uses no actual customer data and handles core CRM reasoning in Agentforce.
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