FSS complaints jump 39.5% to 78,979 in first half of 2026

  • FSS recorded 78,979 financial complaints in the first half of 2026
  • 78,979 cases represented a 39.5% increase from the same period last year
  • Insurance complaints led the increase, while securities and banking complaints also rose

Financial complaints received by South Korea’s Financial Supervisory Service totaled 78,979 in the first half of 2026, up 39.5% from a year earlier. Insurance complaints accounted for 39,963 cases, or 51% of the total, with disputes focused on insurance benefit calculations and payments. Financial investment complaints rose 86.1% to 9,548 as equity and ETF trading increased during a stock market rally. Complaints against securities firms nearly doubled to 6,559, while asset-management complaints jumped 377.1% to 1,169, largely because several firms failed to obtain final allocations of SpaceX shares intended for ETF inclusion. Complaints against Mirae Asset Securities rose 474.3% to 804. Banking complaints increased 30.5%, led by voice-phishing reports and disputes over deposits, savings and mistaken transfers. The FSS said complaint growth was temporary and that volumes in July and August remained at typical levels, indicating stabilization.

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