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MAPFRE Brazil lifts cancellation retention from 1% to 40% with SuccessKPI AI

Verifying
  • MAPFRE Brazil deployed SuccessKPI’s AI-powered quality-management platform for cancellation requests.
  • Retention rose from 1% to 40% within two months, protecting more than BRL 1 million.
  • MAPFRE created a specialized retention team using insights from analyzed customer conversations.
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