SK Telecom is expanding its artificial intelligence transformation (AX) strategy from individual tool use to organization-wide work redesign, aiming to convert broad adoption into measurable productivity gains. More than 7,500 employees use AI agents each month, over 4,000 have built their own, and about 1,500 agents are in regular use. The software systems help staff prepare reports and analyze mobile network data. The company said data cleanup improved agent effectiveness as it pursues AI services and data centers for growth beyond traditional telecommunications.