Binance co-founder He Yi said she would personally compensate a user who mistakenly transferred funds between two independently operated apps, while explaining that Binance cannot debit another customer’s account under applicable legal constraints. The transfer involved Binance’s main site and Binance Thailand, where the user entered a UID directly and failed to verify the details during a second confirmation. An earlier account said He Yi and four employees helped freeze the relevant funds, although the recipient remained inactive and unresponsive. He Yi said Binance operates three independent local sites for historical compliance reasons, with separate products and systems focused on local fiat trading. Binance plans to add three confirmations to transfers through Binance Pay and will select 10 product suggestions from user comments over one week, rewarding each with 1 BNB.