HSBC’s chief executive urged staff to embrace artificial intelligence as the bank plans 20,000 job cuts, underscoring a broader shift toward long-term workforce restructuring and retraining.
HSBC’s chief executive said artificial intelligence is likely to replace some roles while creating new ones, and urged employees to adapt through reskilling rather than resist the technology. The new report adds that HSBC is planning to cut 20,000 jobs, framing the changes as part of a broader trend of permanent workforce restructuring driven by AI adoption and the need for effective retraining.