The company’s press release argues Global Capability Centers are becoming enterprise transformation hubs as AI adoption rises faster than governance, operating model redesign and workforce readiness.
Aokah said more than 72% of newly launched Global Capability Center projects run into significant delays or cost overruns within their first 24 months, framing the problem as a systemic execution challenge rather than a talent or location issue. The New York-based announcement positions Global Capability Centers, or GCCs (offshore enterprise capability hubs), as having evolved from cost-focused back-office setups into strategic engines for innovation, technology deployment and business transformation. The company cited Nasscom data showing India hosts 2,117 GCCs employing 2.36 million professionals and generating nearly $98.4 billion in annual revenue, with more than 506 Forbes Global 2000 companies operating centers there. Against that backdrop, Aokah outlined five trends shaping the sector: wider enterprise adoption of generative AI and agentic AI (autonomous AI systems), a shift from activity reporting to outcome-based governance, a larger role for GCCs in enterprise-wide transformation, a redesign of workforce strategy around human-AI collaboration, and growing demand for execution certainty as programs become more complex. Aokah linked those shifts to survey data from EY and Deloitte. It said 83% of GCCs already invest in generative AI, 58% currently invest in agentic AI and another 29% plan to expand within the next year, while nearly three-quarters of companies globally plan to adopt agentic AI within two years. At the same time, only 21% of companies have a mature governance model for autonomous AI agents, 48% have introduced AI without redesigning workflows or roles, and just 12% report large-scale redesign based on a new operating model. The release also said 52% of Indian GCCs share responsibility for global decisions, 45% drive global strategic leadership from India, and 67% are creating dedicated innovation teams and incubation programs. On workforce planning, it cited Deloitte data showing 84% of companies have not redesigned jobs or work around AI capabilities, while executives identify insufficient employee skills as the top obstacle to integrating AI into existing workflows. It added that 78% of technology leaders say AI adoption is outpacing their organization’s ability to govern the business effectively. Aokah said its Five-Wisdoms framework, built on more than 20 years of experience across over 300 globalization programs, is designed to help companies explore, build and optimize GCCs with more predictable outcomes. CEO Atul Vashistha said the issue for companies is no longer whether work should be globalized, but how to do so in a way that builds confidence for boards, enterprises and on-the-ground teams.