The 2026 NEAT assessment cited the company’s AI-enabled Life@Work Connect platform, predictive analytics and outsourced benefits administration capabilities, while client metrics showed higher use of decision-support tools and faster inquiry resolution.
Conduent Incorporated said it was named a Leader in the 2026 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Benefits Administration in the Overall Market Segment, extending its streak to nine consecutive years. The assessment highlighted the company’s integrated Life@Work Connect Experience platform, AI-powered tools and ability to deliver personalized employee experiences while helping employers improve efficiency and control costs. NelsonHall pointed to Conduent’s strength in fully outsourced benefits administration at scale and its continued investment in AI-enabled service delivery. The company said its platform combines health, wellness and retirement benefits in a single digital experience, with features including the Conni virtual assistant, predictive analytics, workflow orchestration and integrated total rewards visibility. It also cited an extensive partner ecosystem focused on wellness, financial wellbeing and employee engagement. The release said measurable client results after implementing Conni within the Life@Work Connect Experience platform included a 101% increase in employee use of decision-support tools and 86% of employee inquiries being resolved by the intelligent assistant. Conduent framed the recognition as validation of its investment in AI, analytics and digital platforms as employers face rising healthcare costs, shifting workforce expectations and growing administrative complexity.