The 2026 recognition honors Deluxe Merchant Services’ customer care team after a six-month review of call-handling performance across North America and the UK.
Deluxe said its Deluxe Merchant Services customer care team received the 2026 Call Center Award of Distinction from the Association of TeleServices International, extending its winning streak to 14 consecutive years. The award evaluates professional call center agents in North America and the UK over a six-month period, with independent judges scoring performance in areas including customer relationship management (CRM, customer data and service tools), courtesy, professionalism, call techniques, response times and accuracy. Deluxe said its U.S.-based support team operates around the clock by phone, email and chat, averages 36 months of tenure among front-line agents, and handles about 15,000 calls a month. The company said Deluxe Merchant Services offers payment processing, supports multiple payment methods, helps simplify PCI compliance (payment card security standards), and aims to provide a seamless checkout experience.