Research by Economist Enterprise found 91% of organizations see AI results, but only one-third can measure business value, based on more than 200 C-suite executives in the U.S. and Europe.
HCLTech said a new Economist Enterprise research report found AI is redrawing competitive lines across telecommunications, media, technology and semiconductor companies, even as many executives struggle to prove returns on their investments. The study, based on responses from more than 200 C-suite executives in the U.S. and Europe, said AI is speeding convergence across the TMT ecosystem as companies reassess traditional industry boundaries and seek new sources of growth, differentiation and value. It also identified an AI value paradox: 91% of organizations believe their AI investments are delivering results, but only one-third can measure the business value created. The report pointed to an execution gap as companies try to move from experimentation to scaled adoption. Talent upskilling ranks as the top future AI investment priority, yet only 20% of organizations currently have a strategy for AI upskilling or hiring within their AI initiatives, while just 17% said governance (rules overseeing AI use) is actively shaping how their AI systems operate. Charlotte Bullard Davies of Economist Enterprise said firms that pair strategic focus, ecosystem collaboration and disciplined governance will be better positioned for future growth. Anil Ganjoo of HCLTech said the next phase of competition will favor organizations that industrialize AI and turn spending into measurable business impact and differentiated customer experiences.