Kraken said a mobile-app display bug is making some EUR balances appear as €0 on the Instant Buy screen, while actual holdings and broader trading functions remain unaffected.
Kraken is investigating a mobile-app display issue that is causing some users’ EUR balances to appear as €0 on the exchange’s Instant Buy screen, even though customer funds remain intact. The exchange logged the incident on its status page on July 28, 2026, at 11:58 UTC under “Issues with EUR balance for Instant Buy on Kraken App.” The problem appears limited to the Kraken app’s front-end display for Instant Buy, while the feature itself is still working through the Kraken website. Kraken said non-EUR assets and other trading functions are unaffected, and there are no indications of a broader outage or security breach. The exchange has not disclosed a root cause or timeline for a fix. Kraken also said the issue is unrelated to a separate FIX/WS API incident involving Conflux (CFX) and GMX (GMX) reported on July 22, 2026.