The expanded engagement will use Infosys Topaz Fabric to bring agentic AI into Metsä Group's global IT operations across mills and offices.
Infosys said it has significantly expanded its long-standing collaboration with Finland-based Metsä Group under a multi-year engagement to overhaul the forest industry's company's IT landscape. The deal covers end-to-end IT services across Metsä Group's global operations, including application management, cloud operations, workplace services, on-site IT/OT interface support, and service desk operations at mill and office locations. Infosys said its Infosys Topaz Fabric platform, an agentic services suite, will embed AI across Metsä Group's IT operations to improve service delivery, speed issue resolution, support productivity and economies of scale, and help generate cost savings. Metsä Group Chief Information Officer Kristiina Lammila said the arrangement is meant to simplify and transform the company's IT sourcing model to meet efficiency demands, while Infosys executive Ruchir Budhwar said the work reflects growing cost pressure, operational complexity and demand for AI-driven innovation in the forestry industry. Metsä Group said it posted EUR 5.8 billion in 2025 sales and employs about 8,800 people.