The statement is supported by direct evidence from Binance's own website. Source 6 provides a 'How to Report Scams on Binance Support' guide, which includes a 'Case Report Form' for users to report issues including non-delivery after payment, which implies a loss. Source 8, a verified post on Binance's platform, also discusses a report and compensation plan for a user loss incident. This confirms that Binance has dedicated channels for users to report losses.