Binance revealed that a user exploited a real executive’s account without consent to fabricate chats and transfers, misleading customer support into believing a scam had occurred.
Binance stated a user staged an impersonation scam by fabricating chats and transfer records, using a real executive’s account without their knowledge to pressure the platform’s customer support. The investigation confirmed the evidence was forged. Binance reiterated it does not request funds via unofficial channels and warned users to remain cautious.